Consent and Service Level Agreement

By completing this agreement, you confirm that you or your child are enrolled on one or more of the following pathways.

Assessment services

• Autism Assessment – Child (aged 4–17): Includes pre-assessment questionnaires, ADOS-2 assessment, ADI-R clinical interview, multidisciplinary team review, feedback session and full diagnostic report.
• Autism Assessment – Adult (aged 18+): Includes pre-assessment questionnaires, ADOS-2 assessment, ACIA or ADI-R clinical interview, multidisciplinary team review, feedback session and full diagnostic report.
• ADHD Assessment – Child (aged 7–17): Includes pre-assessment questionnaires, school setting observation where appropriate, clinical interview with parent/carer and young person, feedback and follow-up session, and full diagnostic report.
• ADHD Assessment – Adult (aged 18+): Includes pre-assessment questionnaires, clinical interview, informant input where appropriate, feedback and follow-up session, and full diagnostic report.
• Specific Learning Difficulties – Dyslexia (SpLD) Assessment: Includes pre-assessment questionnaires, SASC-compliant screening and assessment, virtual assessment session, written report and recommendations.

The feedback session (and, for ADHD, the follow-up session) is included in the assessment fee. There is no extra charge for it.

Post-diagnostic support services

• Parent Consultation: A focused 60-minute consultation with a specialist practitioner to explore your child’s needs and the most helpful next steps, followed by a concise written consultation note.
• Post-Diagnostic Support Sessions: One-to-one sessions to support understanding of a diagnosis and its impact in everyday life. These are arranged on request and are confirmed only when you receive a booking confirmation.
• Post-Diagnostic Support Package: A package of four 60-minute sessions, made up of an agreed mix of parent consultation, post-diagnostic support and coaching, based on your family’s needs.
• Bespoke Coaching: Support with executive functioning, organisation, emotional regulation, confidence and independence for children, young people and adults.
• Education Support Service: Support with school communication, EHCP applications, SEN support plans and embedding recommendations within educational settings.
• Training for Schools and Organisations: Professional neurodiversity training delivered by experienced practitioners.
• Workplace Support: Support for neurodivergent individuals and employers, including guidance on reasonable adjustments and neuroinclusive practice.

By signing this agreement:

• I consent to myself/my child receiving the services I am enrolled for, and I understand the scope of the service being provided.
• I understand that assessments follow NICE and/or SASC professional guidelines and may include interviews, structured activities, questionnaires and observations.
• I agree to complete all relevant questionnaires and to give accurate, honest information to support the assessment.
• I consent to Sensational Minds Ltd contacting relevant education, healthcare or workplace professionals where appropriate to support the assessment or support.
• I understand that clinical reports and outcomes will only be shared with relevant professionals where I have given explicit verbal or written consent, unless a safeguarding or legal obligation requires disclosure.
• I understand that my personal information is stored securely in the Sensational Minds client portal and records system, and is accessed only by professionals directly involved in delivering services.
• I understand that all members of the Sensational Minds team, including subcontracted clinicians, are bound by confidentiality agreements and hold enhanced DBS checks and the professional registration appropriate to their role.
• I understand that information shared during sessions stays confidential unless there are concerns about safeguarding, risk of harm, or a legal obligation to share it.
• I understand that I may request access to my records in line with data protection law.

Where relevant to the assessment, Sensational Minds Ltd may contact schools, colleges, universities or other educational settings to gather information that supports clinical understanding and recommendations. This may include questionnaires, telephone or video discussions, review of educational records, and observations where clinically appropriate. Where possible, please tell us a preferred member of staff for us to contact.

• I consent to Sensational Minds Ltd liaising with relevant educational professionals as part of the assessment and support process.
• I understand that educational professionals may contribute information relevant to assessment outcomes and recommendations.

Sensational Minds Ltd is a multidisciplinary service. Assessment information may be reviewed within the team by appropriately qualified clinicians directly involved in the assessment, to support clinical decision-making, quality assurance and safe practice.

• I understand and consent to my/my child’s assessment information being discussed within the Sensational Minds multidisciplinary team for clinical review and quality assurance.

• Under 16: For children under 16 who are not considered Gillick competent, consent must be given by at least one person with parental responsibility.
• Gillick competence: Children under 16 who show sufficient understanding and maturity may be considered Gillick competent and may give informed consent themselves, in line with UK law and NHS guidance.
• Aged 16–17: Young people aged 16–17 are generally presumed able to consent to their own assessment and support, unless there are significant concerns about their ability to make informed decisions.

• A parent/carer must stay in the home for children under 7.
• For children aged 7–15, parents/carers may leave the room if the child and clinician are comfortable, as long as they stay close by.
• Young people aged 16–17 who are considered competent may take part independently where clinically appropriate.
• Please join from a quiet, private space with as few distractions as possible, as this helps the session work well.

To protect confidentiality and clinical integrity, audio, video or screen recording of sessions is not permitted unless all parties agree in advance. I agree not to record sessions without prior agreement from Sensational Minds Ltd.

Sensational Minds Ltd is not an emergency or crisis service. If there are urgent concerns about safety, a mental health crisis, significant distress or immediate risk of harm, please contact emergency services (999), NHS 111 (option 2 for mental health), your GP or local safeguarding services.

Your secure portal is our main way of keeping you informed. Updates such as forms received, dates offered and payments made appear on your dashboard. We only email you when you need to take an action or something important changes. Please tell us your preferred contact method (email, telephone or text message) and any communication needs, and we will adapt where we can.

• 11.1 Fees: Current fees are displayed within the Client Portal and on associated booking documentation. The fee you are shown when we confirm your booking is the fee you pay.
• 11.2 Securing assessment dates and deposit: When we confirm your assessment dates, we hold them for you for 48 hours. To secure them, please accept these terms in your portal and pay either the deposit or the full fee. If payment isn’t received within 48 hours, the dates may be released and offered to another family. A 10% deposit is required at the point of booking to secure the assessment appointment. This deposit represents administration and booking costs and is non-refundable, except where Sensational Minds Ltd cancels the assessment (see 11.13).
• 11.3 Assessment balance: The remaining balance is due no later than 7 days before your first assessment appointment. You can pay it by card in your portal or by Direct Debit where offered (see 11.4).
• 11.4 Direct Debit payments: Where offered, you can spread the remaining balance over Direct Debit payments collected through GoCardless. Your payment dates and amounts are shown before you agree, and the final payment is collected so that it clears no later than 7 days before your first appointment. Direct Debits are protected by the Direct Debit Guarantee. If a payment fails, it will be retried automatically once and your dashboard will show what has happened. If a Direct Debit is cancelled or a payment cannot be collected, any remaining balance is still due by the 7-day deadline and can be paid by card in your portal. Cancelling or reversing a Direct Debit does not cancel the fee owed for services you have booked or received.
• 11.5 Release of reports: Diagnostic and assessment reports will not be released until the assessment fee has been paid in full, including any payment that has been reversed or reclaimed.
• 11.6 Coaching and support sessions: Payment is required at least 48 hours before each coaching or support session. This allows us to confirm the session and, where a space becomes available, offer it to another family. Each month you can view your upcoming dates in your portal and choose the sessions you are paying for. If a payment is outstanding at the deadline, a member of our team will contact you.
• 11.7 Support packages: Support packages are paid in full at the start, and your dashboard shows your remaining sessions. Package sessions must be used within six months of the package purchase date unless otherwise agreed in writing. Sessions beyond the package are charged at the current standard rate.
• 11.8 Discounts and agreed rates: Partnership, sibling, package and individually agreed rates are applied according to eligibility, which we confirm with you. Discounts are not combined; the single most favourable eligible rate applies unless we have agreed otherwise in writing. We will give you notice before any agreed rate changes.
• 11.9 How to pay: Payments are made securely through your portal, by card (via Stripe) or by Direct Debit (via GoCardless). We will never ask for your card details by phone or email. If you need a different payment arrangement, please contact the team; we may be able to provide an invoice on request.
• 11.10 Your cancellations: If you can’t attend, please give as much notice as possible. The 10% deposit is non-refundable (see 11.2). For the rest of the fee: cancellations made more than 48 hours before the appointment receive a full refund; cancellations made between 24 and 48 hours before receive a 50% refund; for cancellations made 24 hours or less before the appointment, including non-attendance, the full fee is retained. Refunds are returned to the original payment method.
• 11.11 Rescheduling: Families may reschedule an assessment appointment once without charge where at least 48 hours’ notice is provided. Any further date changes may incur an administration fee and are subject to availability.
• 11.12 Your right to cancel: If you book online, you have a legal right to cancel within 14 days of agreeing to a service. If a booking is made within 14 days of the scheduled assessment date, you expressly request that Sensational Minds Ltd begins providing services immediately, including appointment administration, clinician allocation and preparatory work. You acknowledge that if services commence during the statutory cooling-off period, Sensational Minds Ltd may retain payment for work undertaken up to the point of cancellation.
• 11.13 Cancellations by Sensational Minds Ltd: If we need to reschedule or cancel an appointment, we will give as much notice as reasonably possible. If we cancel on the day, we will offer an alternative appointment at the earliest available opportunity. If we cancel an assessment and cannot offer a date that suits you, we will refund everything you have paid for it, including the deposit.

Sensational Minds Ltd is committed to the highest standards of privacy, safeguarding and professional conduct. All records are stored securely in line with UK GDPR and data protection law. We are registered with the Information Commissioner’s Office (registration ZA546008).

Information is only shared with consent, unless there is a safeguarding concern, a risk of harm, a legal obligation or a professional duty to disclose it. You can request copies of our Data Protection Policy, Privacy Notice, Safeguarding Policy, Complaints Procedure and Clinical Governance Policies, and most are also available on our website.

We aim to provide a high-quality, respectful and person-centred service at all times. If you have a concern or are unhappy with any part of the service, please contact complaints@sensationalminds.co.uk and we will send you our Complaints Procedure.