Policies and legal information

Policy documents

Draft area, currently in internal review. These documents are prepared for review by Sensational Minds. They are not described as legally approved, they contain items marked for confirmation, and they are set not to appear in search engines until those details are confirmed.

• Privacy Notice

  What personal information we may collect, why we use it, who it may be shared with, how long it may be kept and the rights available to you.

  Read the privacy notice

• Cookie Policy

  The cookies and similar technologies this website may use, and how you can change your choices.

  Read the cookie policy

• Website Terms of Use

  The terms that apply when you use this website, including what the information here is and is not.

  Read the website terms of use

• Accessibility Statement

  What we have done to make this website usable for as many people as possible, what we know is not yet right, and how to tell us about a barrier.

  Read the accessibility statement

• Safeguarding Statement

  Our commitment to the safety and wellbeing of children, young people and adults at risk, and how to raise a concern.

  Read the safeguarding statement

• Complaints Policy

  How to tell us when something has gone wrong, what happens next, and what to do if you are still unhappy.

  Read the complaints policy

• Consent and Service Level Agreement

  The full Sensational Minds Ltd Consent and Service Level Agreement: services, consent, MDT review, virtual appointments, payment, cancellation, confidentiality and complaints.

  Read the consent and service level agreement

• Data Protection Policy

  How we comply with UK GDPR and the Data Protection Act 2018: our principles, responsibilities, security measures, breach handling and staff duties.

  Read the data protection policy

• Data Retention and Storage Policy

  What information we hold, where it is stored, who can see it, and how long we keep each type of record before it is securely deleted.

  Read the data retention and storage policy

• Safeguarding Policy

  Our full policy for protecting children, young people and adults at risk, including roles, recognising abuse, responding to concerns and record keeping.

  Read the safeguarding policy

For a plain English account of how this website is hosted, where information is stored and how AI features handle data, see the data and platform transparency page.

If you would like any of these documents in a different format, for example large print or a plain text version, please contact us and we will do what we can to help.