Policies and legal information
Policies and legal information
Everything we publish about how we handle information, how our services work and how to raise a concern, written in plain English.
Policy documents
Draft area, currently in internal review. These documents are prepared for review by Sensational Minds. They are not described as legally approved, they contain items marked for confirmation, and they are set not to appear in search engines until those details are confirmed.
Privacy Notice
What personal information we may collect, why we use it, who it may be shared with, how long it may be kept and the rights available to you.
Read the privacy noticeCookie Policy
The cookies and similar technologies this website may use, and how you can change your choices.
Read the cookie policyWebsite Terms of Use
The terms that apply when you use this website, including what the information here is and is not.
Read the website terms of useAccessibility Statement
What we have done to make this website usable for as many people as possible, what we know is not yet right, and how to tell us about a barrier.
Read the accessibility statementSafeguarding Statement
Our commitment to the safety and wellbeing of children, young people and adults at risk, and how to raise a concern.
Read the safeguarding statementComplaints Policy
How to tell us when something has gone wrong, what happens next, and what to do if you are still unhappy.
Read the complaints policyAssessment and Support Terms Overview
A plain-English overview of how our assessment and support services work, so you know what to expect before you agree to anything.
Read the assessment and support terms overview
For a plain English account of how this website is hosted, where information is stored and how AI features handle data, see the data and platform transparency page.
If you would like any of these documents in a different format, for example large print or a plain text version, please contact us and we will do what we can to help.