Privacy policy

Privacy Policy

Sensational Minds Ltd

Sensational Minds is committed to protecting your privacy. We respect the trust you place in us when sharing your personal information and we want you to feel confident about how we collect, use, and store it.

This policy explains how we handle personal data in line with UK Data Protection Law, including the General Data Protection Regulation (GDPR).

Who We Are

Sensational Minds Ltd provides specialist assessments, consultations, and post-diagnostic support for Autism, ADHD, and Specific Learning Differences. Our registered office is in Essex, United Kingdom.

If you have any questions about this policy or your data, please contact us at:
hello@sensationalminds.co.uk

01206 586027

What Information We Collect

We may collect the following types of information when you use our website or contact us:

Name and contact details (such as email, phone number, address)

Information you provide through forms, bookings, or enquiries

Relevant details you share about assessment needs or support requests

Technical information about how you use our website (such as IP address, browser type, and cookies – see our Cookie Policy
for more information)

How We Use Your Information

We use your information to:

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• Provide the services you request from us

• Communicate with you about assessments, support, or enquiries

• Process payments and manage bookings

• Improve our website and services

• Meet legal or regulatory requirements

We only collect the information we need, and we will never sell your data to third parties.

Lawful Basis for Processing

We rely on the following lawful bases under GDPR:

Consent: where you have given clear permission for us to process your data (e.g., signing up for updates).

Contract: where processing is necessary to deliver a service you have requested.

Legal Obligation: where we are required to comply with law.

Legitimate Interests: where we process data in ways you would reasonably expect, and it has a minimal privacy impact.

How We Store Your Information

Your information is stored securely. We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

We only keep personal data for as long as is necessary for the purposes it was collected. After this period, data is securely deleted or anonymised.

Sharing Your Information

We may share information with trusted professionals involved in your care or support, but only with your consent or where we are legally required to do so (e.g., safeguarding concerns).

We may also use third-party service providers (such as secure cloud storage or booking systems). These providers are carefully chosen and meet UK GDPR standards.

Your Rights

Under UK GDPR you have the following rights:

To access a copy of the personal data we hold about you

To request correction of inaccurate information

To request deletion of your information (“the right to be forgotten”)

To restrict or object to processing in certain circumstances

To request that your data is transferred to another provider (“data portability”)

To withdraw consent where consent has been given

If you would like to exercise any of these rights, please contact us using the details above.

Complaints

If you are concerned about how your data is being handled, please contact us first so we can resolve the issue via our complaints@sensationalminds.co.uk mailbox. You also have the right to complain to the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.